Question 1

Who do I contact for further information or to add my name to the mailing list for future events, news and competitions?

Accepted Answer

info@masterbuildersclub.co.uk (mailto:info@masterbuildersclub.co.uk%C2%A0)
Once you have booked an event with Master Builders Club your email will automatically be added to our mailing list.
If at any point you would like to be removed from our mailing list then please contact us via email on: info@masterbuildersclub.co.uk(mailto:info@masterbuildersclub.co.uk)
Master Builders Club will never sell any of your information to third parties.

Question 2

I have a younger/older child, can they attend?

Accepted Answer

Our recommended age for our workshops using LEGO bricks is 5 – 15 years. We are able to welcome 4 year olds if the child is in school full time. All of our play sessions using DUPLO bricks are suitable for children aged 2-5. 
We offer LEGO birthday parties for children turning 5 and upwards and DUPLO birthday parties for children aged 2-5.

Question 3

Can my child eat and drink during the workshop?

Accepted Answer

Children are welcome to bring a drink with them but due to allergies and our wish to keep our lovely LEGO clean, no food can be consumed during our workshops. If your child is attending an After School Club session and would like something to eat before we start please send a small (nut free) snack.

Question 4

Can my child take the models home that they create during a workshop?

Accepted Answer

Unfortunately, all our LEGO has to be left at the event venue for future Master Builders. Parents are encouraged to photograph their child’s models at the end of the event. All children will receive a badge after the workshop in recognition of their creativity. For every 10th badge children earn themselves a prize. Look after those badges!

Question 5

Can parents stay at workshops or do they drop off?

Accepted Answer

Parents are not required to stay for with their child at our events but will be welcomed if they would prefer to do so. If parents choose to stay, any younger siblings must be supervised at all times and are not able to participate/play with the LEGO. All of our staff are DBS checked and receive First Aid and Safeguarding Training. We are proud to create an inclusive environment with a good understanding of the emotional and educational needs of children.

Question 6

Can my Master Builder feel part of the team with your merchandise?

Accepted Answer

Yes, we have t-shirts, lanyards and caps available to purchase at our workshops along with pocket money priced items. Lanyards are a great way to show the badges collected from our workshops and many children wear these to the sessions.

Question 7

Ooops my plans have changed, can I get a refund?

Accepted Answer

Unfortunately, our tickets are non refundable. Please do send us an email if your child can no longer attend a booked event. If there is a waiting list for spaces, we may be able to resell your ticket and can then offer a refund.

Question 8

Event Cancellation

Accepted Answer

In the unlikely event that a workshop needs to be cancelled due to unforeseen circumstances, you will be refunded the full ticket price. Unfortunately, we are unable to process a refund for the booking fee. Please note that refunds are only given if an event is cancelled.

MASTER
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